Refund policy
At Team Tea we work very hard, and take care to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. For hygiene reasons, it is our policy that we do not exchange or refund tea, except where the item is faulty.
If you do need to return an item to us, this can be arranged by logging into your account.
Your statutory rights will not be affected.
Our complaints policy can be found here.
Items Damaged in Transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery
Defective Items
You have the right to return a faulty item within 30 days.
Incorrect Items
If we have sent you an incorrect item, please contact us as soon as possible or within 30 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Terms & Conditions
For a full list of Terms & Conditions, please click here.